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Chapter	Chapter Author	Book	Book Author	Year	Publisher
Conflict Resolution and Complaint Management at School	Christos Saitis; Anna Saiti	Initiation of Educators into Educational Management Secrets	Christos Saitis; Anna Saiti	1st ed. 2018	Springer International Publishing
An Integrative, Attachment-Based Approach to the Management and Treatment of Patients with Persistent Somatic Complaints	Patrick Luyten; Peter Fonagy	Improving Patient Treatment with Attachment Theory: A Guide for Primary Care Practitioners and Specialists	Jonathan Hunter; Robert Maunder	1st ed. 2016	Springer International Publishing
Fuzzy Multi-label Classification of Customer Complaint Logs Under Noisy Environment	Tirthankar Dasgupta; Lipika Dey; Ishan Verma	Rough Sets: International Joint Conference, IJCRS 2016, Santiago de Chile, Chile, October 7–11, 2016, Proceedings	Víctor Flores; Fernando Gomide; Andrzej Janusz; Claudio Meneses; Duoqian Miao; Georg Peters; Dominik Ślęzak; Guoyin Wang; Richard Weber; Yiyu Yao	1st ed. 2016	Springer International Publishing
Pediatric Musculoskeletal Complaints	Quincy Scott; Keith Gabriel	Common Musculoskeletal Problems: A Handbook	James M. Daniels	2nd ed. 2015	Springer International Publishing
Incidence of Intracranial Arterial Dissection in Non-emergency Outpatients Complaining of Headache: Preliminary Investigation with MRI/MRA	Hiroshi Manabe; Kazuya Yonezawa; Takaaki Kato; Kentaro Toyama; Koichi Haraguchi; Takeo Ito	Surgical Management of Cerebrovascular Disease	Aki Laakso; Juha Hernesniemi; Yasuhiro Yonekawa; Tetsuya Tsukahara	2010	Springer Vienna
Analyzing Factorial Data Using PLS: Application in an Online Complaining Context	Sandra Streukens; Martin Wetzels; Ahmad Daryanto; Ko de Ruyter	Handbook of Partial Least Squares: Concepts, Methods and Applications	Vincenzo Esposito Vinzi; Wynne W. Chin; Jörg Henseler; Huiwen Wang	2010	Springer Berlin Heidelberg
A Woman with Stress Incontinence: Urogenital Complaints and Psychosexual Consequences	Sushma Srikrishna; Linda Cardozo	Bio-Psycho-Social Obstetrics and Gynecology: A Competency-Oriented Approach	K Marieke Paarlberg; Harry B.M. van de Wiel	1st ed. 2017	Springer International Publishing
A Woman Complaining of Lack of Sexual Desire: Sexological Counseling	Rik H. W. van Lunsen; Ellen T. M. Laan	Bio-Psycho-Social Obstetrics and Gynecology: A Competency-Oriented Approach	K Marieke Paarlberg; Harry B.M. van de Wiel	1st ed. 2017	Springer International Publishing
The Painful Woman: Complaints, Symptoms, and Illness	Don R. Lipsitt	The Woman Patient: Aggression, Adaptations, and Psychotherapy	Malkah T. Notman; Carol C. Nadelson	1982	Springer US
Efficient analysis, handling and use of customer complaints	T. Effey; R. Schmitt	Enabling Manufacturing Competitiveness and Economic Sustainability: Proceedings of the 4th International Conference on Changeable, Agile, Reconfigurable and Virtual production (CARV2011), Montreal, Canada, 2-5 October 2011	Hoda A. ElMaraghy	2012	Springer Berlin Heidelberg
Complaint Complexes and Psychosomatic Aspects	E. Brähler	Prostatitis: Etiopathology, Diagnosis and Therapy	Wolfgang Weidner; Paul O. Madsen; Hans Gerd Schiefer	1994	Springer Berlin Heidelberg
Web Management of Citizens’ Complaints and Suggestions	V. M. R. Penichet; J. A. Gallud; M. Lozano; M. Tobarra	Groupware: Design, Implementation, and Use: 12th International Workshop, CRIWG 2006, Medina del Campo, Spain, September 17-21, 2006, Proceedings	Yannis A. Dimitriadis; Ilze Zigurs; Eduardo Gómez-Sánchez	2006	Springer Berlin Heidelberg
Some Common Misunderstandings, Objections and Complaints	Andrew Crabtree; Mark Rouncefield; Peter Tolmie	Doing Design Ethnography	Andrew Crabtree; Mark Rouncefield; Peter Tolmie	2012	Springer London
Handling of Complaints in Health Systems in the USA, Canada, England, and Israel	M. Ramon	Hospital Law	Amnon Carmi; Stanley Schneider	1988	Springer Berlin Heidelberg
Guest Feedback and Complaint Handling in the Hospitality Industry	Tim R. V. Davis; Nicholas Horney	Proceedings of the 1988 International Conference of Services Marketing	Edward G. Thomas; S.R. Rao	2015	Springer International Publishing
Coping with Service Failures: The Role of Emotional Intelligence, Self-Efficacy and Intention to Complain	Yuliya Strizhakova; Yelena Tsarenko	The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World: Proceedings of the 2011 World Marketing Congress	Colin L. Campbell	1st ed. 2017	Springer International Publishing
Ontology-Based Customer Complaint Management	Mustafa Jarrar; Ruben Verlinden; Robert Meersman	On The Move to Meaningful Internet Systems 2003: OTM 2003 Workshops: OTM Confederated International Workshops, HCI-SWWA, IPW, JTRES, WORM, WMS, and WRSM 2003, Catania, Sicily, Italy, November 3-7, 2003, Proceedings	Robert Meersman; Zahir Tari	2003	Springer Berlin Heidelberg
Perceptions of Value in Complaint Handling Service Encounters	Thorsten Gruber; Isabelle Szmigin; Roediger Voss; Alexander Reppel	Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference	Leroy Robinson; Jr.	2015	Springer International Publishing
Complaint Intention of Dissatisfied Customers: The Moderating Role of Affective Commitment and Complaint Barriers	Heiner Evanschitzky; Christian Brock; Dieter Ahlert	Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference	Leroy Robinson; Jr.	2015	Springer International Publishing
Do Complaining Customers Signal Manufacturing Success?	Gavin L. Fox; J. Joseph Cronin Jr.; Stephanie J. Lawson; Stacey Robinson	Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference	Leroy Robinson; Jr.	2015	Springer International Publishing
Chapter	Chapter Author	Book	Book Author	Year	Publisher